Refund Policy
OfficialZelan Store Refund Guidelines
Customer ProtectionRefund Conditions
At Zelan Store, we offer prompt refunds solely in cases where:
Failed or Incorrect Delivery
If an order fails to dispatch or a technical gateway issue prevents crediting to your game account, our automated system or support team will issue an instant refund to your wallet balance or source payment method upon verification.
Refund Process
To request a manual refund review, please follow these steps:
Contact Customer Support
Send a message via WhatsApp to +91 9862 118985 within 2 days of the transaction.
Provide Order Details
Include your official Order ID or Receipt ID along with the user ID and server information.
Automated Verification
Our team verifies server response logs and transaction timestamps against the game gateway.
Instant Refund Issuance
Upon verification, your wallet balance will be credited Instantly.
Non-Refundable Situations
Refunds will not be issued in the following situations:
Successful In-Game Delivery
Transactions where diamonds, game currency, or passes have been successfully dispatched and confirmed received by the official game server are irreversible and non-refundable.
Official Support Channels
For inquiries or help with your orders, connect directly with our verified channels: